What to do if a contractor fails you in Puerto Rico

Disclaimer: Informational content only. Not legal, tax, financial or investment advice. Always verify with a licensed professional in Puerto Rico. Data comes from public sources — mainly each firm's website or, for doctors, the directory cited on the listing — and may change.

If a plumber, electrician, cabinet maker or contractor failed you — incomplete or defective work, or work charged but never done — you can file a complaint with DACO (Department of Consumer Affairs).

Before filing

1. Verify the contractor's registration in the DACO Contractor Registry. DACO's official remodeling brochure recommends confirming registration and checking for prior complaints.
2. Document everything: written contract or quote, photos of the work, receipts and messages.
3. Claim in writing first to the contractor (letter or email) and keep evidence. Per the same DACO brochure, put your reasons in writing; if there is no agreement, you may then file a complaint.
4. If they do not respond or resolve it, proceed with DACO.

How to file

1. Use DACO's online services, or download and print the official general complaint form (for construction work, also the construction complaint form) and file it at a DACO office.
2. Fill in your details, the business details and a description of the facts with dates.
3. Attach your evidence (contract, photos, receipts and the written claim).
4. DACO notifies the other party and may summon both to an administrative hearing.

Prevention tips

• Before hiring, verify registration in the DACO portal and require the registration number in a written contract.
• Always get a written quote before authorizing work.
• Check that the business phone appears on its website or official profile.
• Do not pay the full amount upfront; agree on stage payments.

To avoid needing a complaint, read how to verify a contractor before hiring first.

Informational guide. For advice on your specific case, consult a licensed attorney.